FAQ

GENERAL

1. Why your price is so competitive, how about the quality?

Because Compress Costs and centralized purchasing to get down our cost. We always put out the highest quality material and printing resolution for the same price. We will never sacrifice quality for price.

2. How much do the banners cost?

The banner cost is based upon the number of square feet, the higher the square footage the lower the price is per square foot. Please send the quote request form to us for exact price.

3. What is your turn around time?

The turn around time depends on the order. In all cases, we get the job done as fast as possible. For an average job, the turn around time is 2-3 business days, but it all depends on size, quantity, availability, etc. We always try to meet any of your deadline requests.

SHIPPING AND DELIVERY

1. What shipping options are available?

We offer FAST Express shipping (3-4 business days after your banner is printed) by FEDEX, DHL or TNT for all of our orders around the world. For G.W > 45KG by air to airport is cheaper, If you order a lot and not urgent for cargos, please think about by sea.

2. Where do you ship to?

We have long term cooperation relation with FEDEX, DHL or TNT that offer global shipping service to most area of the world. Please send quote request form to us for shipping pricing.

DURABILITY & SAFE KEEPING

1. Are these banners for Indoor or Outdoor use?

Our banners are widely used for both outdoor and indoor, as well as for P.O.P. or trade shows, backdrops.

2. How long will the banners last?

BANNER STORAGE INFORMATION

1. How should I store my banner so it lasts longer?

Vinyl banners should be rolled, or folded image area to back side of banner area. Please DO NOT fold ink to ink as it may result the ink to stick while being exposed to heat and may damage the banner. Pls store banner in a dry and cool place. Do not store in a hot place, do not store directly exposed to the sun.

Fabric banner and backdrop can be folded to pack as small package. Ink to ink folding is ok.

SIZE, RESOLUTION, COLOR, MATERIAL

1. Do you print custom banner?

Yes, there is no color and size limit. Single-color or full-color, it's all the same to us but remember: There is no surcharge for full-color printing, so don't be shy with colors and graphics. Also, as each banner, etc. is individually printed, they can all be the same or each printed different for the same price per square foot, so long as you provide the appropriate print-ready art files.

2. Can you print on seamless vinyl?

Absolutely. We print up to 10 ft. x 160 ft on seamless material. No size limit with welded seam.

3. What is your standard print resolution?

Our standard print resolution for vinyl banners is 720 dpi. As such, all of our banners and flags have sharp, crisp, and consistent images.

5. What are hems?

1.5" Hems are double stitch sewn around the edges of the banner for a longer life span at no additional charge.

6. What are grommets?

Grommets are brass rings that are placed around the banner for hanging with hooks or rope or on a wall by using screws and washers. Grommets are usually placed every 2 feet at no additional charge.

7. What are pole pockets?

2" Pole pockets are looped pockets, either on the top and bottom or side to side of the banner for insertion of a pole for hanging.

ORDER / UPLOAD

1. How do I place an order?
2. How do I submit my artwork to print?
3. How do I change my order before it is printed?

Please contact us via email or phone with the changes you would like to make ASAP. Include your name and a phone number where you can easily be reached, and your order number. Once your order goes into printing process we cannot change or cancel the order.

4. How do I submit a special request order?

If you have an inquiry about a special order, that you do not see on our website please feel free to contact our offices by email or phone.

5. What if I didn't receive my order confirmation?

If you haven't received your order confirmation email, please check your junk email folder or spam filter. If you still don't find it there, be sure to email us immediately at

ARTWORK, FILES, ETC

Pls refer Artwork Guides

PROOFS AND SAMPLES

1. Do you offer proofs and/or samples?

Absolutely. We would not expect you to pay if you don't know what you are getting. We will provide the highest quality output with the closest possible representation of your output. If you have the time and require a proof, we will send you a real material graphic sample for $50.00 +shipping before printing your banner.

Please Note: Turnaround time does not start until proof(s) are approved.

2. Will the printed product look exactly like the design proof displayed on my monitor?

Due to the different monitor calibrations, some printed colors may not match the colors displayed on the monitor. There may be a slight change.

INSTALLATION AND FINISHING

1. How do I install the banners?

Banners with grommets: You can either mount your banner directly to a wall using screws and washers. Against a chain link fence, fasten through the grommets with nylon ties or wire. Also you can run a rope (or a bungee cord) through the grommets and attach your banner to two poles.

Banners with pole pockets: you can insert a rod or a pipe thorough the pockets, and hook up straps to the rod/pipe.

REFUND POLICY / GUARANTEE

1. What is your product Guarantee?

All our products are guaranteed for 6 months against fading in excess of 15%. Please note: Since all orders are custom printed, therefore once your banner goes into printing process we cannot cancel or change the order.

2. My product contains a defect or is damaged, what can be done?

If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support at info@sunriseflag.com with damaged banners' photos. A replacement will be supplied after we confirm the manufacturing defect.

WARRANTY AND LIMITED LIABILITY

The following is made in lieu of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose or implied warranty arising out of a course of dealing, custom or usage of trade: all Sunrise4 Prints Graphics products are warranted to be free of defects in materials and manufacture at the time of shipment and to meet the specifications stated in this Product Bulletin. Sunrise 4 Prints Graphics will replace or refund the price of any Sunrise 4 Prints Graphics product that does not meet this warranty within the specified time periods. These remedies are exclusive. In no case shall Sunrise4 Prints Graphics be liable for any direct, indirect, or consequential damages, including any labor or non-Sunrise 4 Prints Graphics materials charges.